Refund policy

14-DAY DISTANCE-SELLING PROTECTION & RETURN STANDARDS

14-Day Statutory Right to Cancel

Under the UK Consumer Contracts Regulations, you have the right to cancel your purchase and return your item within 14 calendar days starting from the day after physical delivery is confirmed by courier telemetry.

This protection ensures that you can inspect your item in person with total peace of mind. To initiate a cancellation or return, you must notify us in writing within this 14-day window prior to shipping the parcel back.

Condition Standards & Security Cable-Tags

To be eligible for a full refund, returned items must pass physical inspection upon receipt at our UK warehouse facility:

• Pristine & Unworn: Footwear, apparel, and accessories must show zero signs of wear, creasing, outdoor use, or alteration.
• Security Cable-Tags Intact: Items are dispatched with tamper-evident security cable-tags. Removal or tampering with this tag voids return eligibility.
• Original Packaging: Products must be returned inside their original manufacturer box, complete with extra laces, dust bags, cards, and tissue inserts.

Step-by-Step Return Authorization

Please follow this protocol to ensure seamless transit and rapid verification:

1. Notify Support: Write to info@beyond-deals.com stating your order number (e.g. #1035) and the item(s) you wish to return.
2. Receive Return Docket: Our team will issue a Return Authorization Reference and confirm the UK warehouse receiving address.
3. Ship via Tracked Courier: Pack the item securely in an outer protective box. Customers are responsible for tracked return shipping (Royal Mail / DPD recommended). Do not attach shipping labels directly to manufacturer product boxes.

Warehouse Inspection & Refund Processing

Upon delivery to our UK warehouse, returned items undergo physical verification by our inspection team to confirm condition compliance and tag integrity.

Once approved, your refund will be processed back to your original payment method within 3–5 business days. You will receive an automated email confirmation as soon as the transaction is completed.

Exchanges, Damaged & Incorrect Goods

Exchanges: Due to limited, highly allocated inventory, we do not offer direct size exchanges. If you require a different size or colorway, please initiate a return for your current item and place a new order.

Damaged or Incorrect Items: If your item arrives damaged in transit or differs from your order confirmation, notify us within 48 hours of delivery with clear photographs. We will immediately arrange a prepaid return and prioritize replacement or 100% full refund.

UK Warehouse Returns Directory

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